RiskGuard
AI-Powered COD Verification Platform — A complete product design case study from research to final UI handoff.
Reducing COD Fraud with Intelligent Design
RiskGuard is an AI-powered COD verification platform that helps e-commerce businesses prevent fake orders, reduce RTO rates, and automate customer verification through WhatsApp.
Clean and bold visual identity that reflects clarity and confidence.
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User Research
Ongoing user tests, interviews, and feedback helped shape a seamless and efficient COD verification experience for e-commerce merchants.
Discovery (50%)
We explored merchant needs through competitor analysis and evaluated pain points in traditional COD verification workflows.
Understanding (80%)
User interviews highlighted the need for real-time risk scoring, transparent order tracking, and responsive customer support.
Insights (25%)
Key findings revealed merchants value automated verification, WhatsApp integration, flexible analytics, and clear billing.
Problem and Solutions
From research to launch, we follow a structured design process to craft user-focused and efficient verification experiences.
Our Problem
- Fake COD Orders: Merchants face high volumes of fraudulent cash-on-delivery orders draining revenue.
- High RTO Rates: Return-to-origin shipments cause delays, losses, and frustrated logistics teams.
- Manual Verification: Phone-based order verification is slow, inconsistent, and resource-heavy.
- Limited Insights: Merchants rarely get useful fraud analytics or risk scoring data.
We Make Solutions
- AI Risk Scoring: Intelligent algorithms score every order for fraud probability in real-time.
- WhatsApp Verification: Automated WhatsApp-based customer verification reduces RTO by 40%.
- Real-time Dashboard: Live monitoring with KPI cards, trend charts, and actionable alerts.
- Smart Analytics: Deep fraud analytics, geographic insights, and exportable performance reports.
How We Designed It
Our structured design process from research to final UI handoff.
Research & Discovery
Analysed COD fraud patterns, interviewed merchants, mapped pain points and user flows.
Information Architecture
Structured 5 core modules: Dashboard, Orders, Analytics, Integrations, and Chatbot Settings.
Wireframes & Prototyping
Low-fi wireframes for key flows, iterated on layout hierarchy and data density.
Visual Design & System
Built a cohesive design system with components, tokens, and responsive grid specifications.
Handoff & Development
Delivered annotated screens, interactive prototypes, and developer-ready design specs.
Technology Stack
Key technologies and design tools used throughout this project.
Platform Overview
A comprehensive overview of the RiskGuard platform interface.
Screens & UI States
Explore every screen and interaction state across the platform. Click any screen to zoom in.
Need any further assitance?
Feel free to reach out for any inquiries or assistance.
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10 Years
Field Experience
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498 Projects
Done Around World
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99%
Client Satisfaction
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2015 Year
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Contact Info
+923473800009
support@avenor.tech
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